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in case you did not follow the instructions and let Windows choose it's own (incorrect) USB device driver, then you have to update the USB driver.

The GS-911 software can be downloaded from the downloads section of the website. You can use the GS-911downloader application to download the PC Application. The Wifi Utility (For Windows and Mac) is used for registration and Network configuration and can be downloaded directly. The Windows Driver Kit (WDK) Version 7.1.0 is an update to the WDK 7.0.0 release and contains the tools, code samples, documentation, compilers, headers and libraries with which software developers create drivers for Windows 7, Windows Vista, Windows XP, Windows Server 2008 R2, Windows Server 2008, and Windows Server 2003. A boot-start driver is a driver for a device that must be installed to start the Microsoft Windows operating system. Most boot-start drivers are included 'in-the-box' with Windows, and Windows automatically installs these boot-start drivers during the text-mode setup phase of Windows installation. Download this app from Microsoft Store for Windows 10, Windows 8.1. See screenshots, read the latest customer reviews, and compare ratings for Hex Editor Pro. To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website. To reinstall the driver, follow these steps: Press the Windows logo key + R to open the Run dialog box. Type devmgmt.msc in the Run dialog box, then press Enter.

USB drivers are only required for the yellow GS-911 devices.

Manufacture and sales of the yellow GS-911 devices have been discontinued. This FAQ is kept for historical purpose.

You would probably only be doing this if you are suspecting a USB driver issue, or if you have installed the incorrect USB driver in the first place (allowed Windows to choose it's own driver)

There are two ways of doing this.

  • you can either uninstall the USB driver and thereafter follow the correct USB driver installation procedure
  • you can right-click on the USB driver and update it to the correct one...

Here is is step-by-step How-to..

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  • plug your GS911 into a USB port (not plugged into a motorcycle)
  • now get to the Device Manager (any average Windows user should be able to get to the Device Manager - there are several ways - here is an example...)
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Start -> Control Panel -> System -> Hardware Tab -> Device Manager

Once you are in the Device Manager, expand the Universal Serial Bus controller section, and you should see a GS-911 device (if it is plugged into your computer at this moment!)

If you right-click on it, you can decide whether to choose the 'Update driver...' option (updating to the correct one, follwoing the same instructions as you would when installing a new one, i.e NOT letting windows chose it's own driver)

Alternatively you can choose the 'Uninstall' option, and there after follow the same instructions as you would when installing a new one, i.e. NOT letting windows choose it's own driver)

Symptoms

Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

This issue may have occurred after one of the following situations:

  • You upgrade the Windows operating system.

  • You install or uninstall CD or DVD recording programs.

  • You uninstall Microsoft Digital Image.

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. You may also need to contact your hardware manufacturer for assistance with your hardware.

Resolution

For each of the following methods, click on the header, and it will open to show you more info:

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Method 1: Windows 7 and 8.1 - Use the Hardware and Devices troubleshooter

For Windows 10, skip to Method 2.

In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.

  2. Type control in the Run dialog box, then press Enter.

  3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.

  4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

  1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

  2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.
To reinstall the driver, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.

  2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.

  4. When you are prompted to confirm that you want to remove the device, select OK.

  5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers

To remove and reinstall IDE/ATAPI driver, follow these steps:

  1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.

  2. Expand IDE/ATAPI Controllers, and then:

    • Select and right-click ATA Channel 0, and then click Uninstall

    • Select and right-click ATA Channel 1, and then click Uninstall

    • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall

    • If there are additional entries, right-click them and then choose Uninstall

  3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

  1. Press the Windows logo key + R to open the Run dialog box.

  2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

  3. In the navigation pane, locate and then select the following registry subkey:

    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

  4. In the right pane, select UpperFilters.
    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

  5. On the Edit menu, select Delete.

  6. When you are prompted to confirm the deletion, select Yes.

  7. In the right pane, select LowerFilters.
    Note If you do not see the LowerFilters registry entry, go to the next method.

  8. On the Edit menu, select Delete.

  9. When you are prompted to confirm the deletion, select Yes.

  10. Exit Registry Editor.

  11. Restart the computer.

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Note: To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
Important:

  • Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

  • After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

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If your problem is not solved, try the next method.

Method 6: Create a registry subkey

To create the registry subkey, follow these steps:

  1. Press the Windows logo key + R to open the Run box.

  2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

  3. In the navigation pane, locate the following registry subkey:

    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi

  4. Right-click atapi, point to New, then select Key.

  5. Type Controller0, and then press Enter.

  6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .

  7. Type EnumDevice1, and then press Enter.

  8. Right-click EnumDevice1, select Modify....

  9. Type 1 in the Value data box, and then select OK.

  10. Exit Registry Editor.

  11. Restart the computer.

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Notes

  • To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

  • This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.